Regulations of the Svyatna.com online store
General provisions
§ 1
These rules (hereinafter referred to as the “Rules”) define the rules for using the online store www.svyatna.com, in particular, the rules for purchasing goods available in this store, paying the price for the purchased goods, delivery of the ordered goods, the right to cancel the order and withdraw from the contract, as well as the procedure for complaints and returns.
§ 2
1. The seller of the goods offered in the online store www.svyatna.com is Lyudmila Kapralova, who conducts unregistered business activities, e-mail address for e-mail correspondence: infosvyatna@gmail.com (hereinafter referred to as the “Seller”).
2. The buyer in the online store www.svyatna.com can be:
a) an individual with full legal capacity,
b) a legally capable legal entity,
c) an organizational unit that is not a legal entity and is granted legal capacity by law.
(the “Buyer”).
§ 3
Whenever such terms are used in this Regulation, they shall be understood as:
1) Online store, store – a website at www.svyatna.com through which the Buyer can order and purchase goods;
2) Product – a product offered by the Seller through the online store www.svyatna.com;
3) Order – an expression of the Buyer’s will indicating the goods presented in the Store and their quantity, which is the Buyer’s offer to the Seller to conclude a contract for the remote sale of goods that are the subject of the order through the Online Store;
4) Order processing time – the time during which the Online Store completes the order and transfers it to the carrier who carries out the delivery method chosen by the Buyer;
5) Sales document – an invoice confirming the sale in the form of a receipt or tax invoice;
6) Business days – days of the week from Monday to Friday, except for holidays;
7) Form of payment – a method of payment for the cost of the ordered goods chosen by the Buyer when ordering the goods;
8) Delivery method – the method of delivery of the ordered goods chosen by the Buyer when placing the order;
9) Consumer – a Buyer who is an individual, makes purchases or otherwise uses the Online Store for purposes not directly related to his/her business or professional activities;
10) Party – the Buyer or the Seller, collectively referred to as the “parties”;
11) Purchase and Sale Agreement – a contract for the sale of goods concluded between the Seller and the Buyer through the Online Store.
§ 4
The purchase of goods in the online store is equivalent to acceptance of the rules of sale arising from the Rules and obliges the Buyer to comply with the rules contained therein.
§ 5
In the event of changes to the Regulations, the Buyer will be notified by e-mail sent to the address provided by the Buyer. The current Rules are available at www.svyatna.com.
§ 6
The Seller sells goods by mail via the online store in Poland and allows Buyers to specify a country other than Poland as the place of delivery.
§ 7
1. Purchases in the online store are made on the basis of an order form filled out and sent to the Seller, available on the website of the online store www.svyatna.com.
2. Purchases in the online store are made without registration.
§ 8
1. The prices of the products available in the online store are indicated in PLN and are gross prices (including VAT at the current rate).
2. The seller reserves the right to change the prices of goods available in the online store, as well as the right to hold and cancel all types of promotions and sales. Changes in prices for goods do not apply to goods already ordered, the price of which is binding on the parties at the time of ordering the goods.
§ 9
All products offered in the onlinestore www.svyatna.com are brand new, without physical or legal defects and are legally sold in Poland and around the world.
Placing orders and delivery date
§ 10
Information about the goods posted on the website of the online store is not a commercial offer within the meaning of Article 543 of the Civil Code. An in-store presentation is not an offer within the meaning of Article 66 of the Civil Code, but is only an invitation to start negotiations (in accordance with Article 71 of the Civil Code).
§ 11
The buyer can place orders 24 hours a day on all days of the year, and they are fulfilled on business days from Monday to Friday from 8.00 a.m. to 5.00 p.m. of the next business day.
§ 12
The seller presents his goods by placing individual items in the online store. After entering the Online Store, the Buyer completes the order by selecting the product, clicking the “add to cart” field – located under the individual products, adding the product to the “cart” and then confirming the order placement by clicking the “buy and pay” button, while specifying the payment and delivery method, as well as the data required for delivery. Before sending the order form to the Seller, the Buyer is provided with the total price of all selected goods and the cost of delivery of the order in the form chosen by the Buyer. After placing an order, an order acceptance confirmation will be sent to the email address specified by the Buyer (in the order form), which contains all the important elements of the order, such as the order number, total order value (with details of prices for individual items and delivery costs), order delivery time.
§ 13
Upon receipt of the order confirmation from the Seller to the e-mail address provided by the Buyer, the Buyer shall enter into a contract of sale of the Goods covered by the order with the Seller. Filling out and sending the order form by the Buyer is the Buyer’s submission of an offer to the Seller within the meaning of the Civil Code. Placing an order by the Buyer means consent to the storage of personal data contained in the order in accordance with the Law on Personal Data Protection.
§ 14
1. Immediately, but no later than within five business days from the date of receipt of positive authorization from the electronic payment operator and the Buyer’s bank or from the date of receipt of the full amount due to the Seller’s account, the goods shall be sent to the address specified by the Buyer in the order form.
2. The order will not be accepted by the Seller if the Buyer provides incomplete data in the order form, which will make it impossible to verify the Buyer and the proper delivery of the goods.
3. If it is impossible to contact the Buyer due to an incorrect address or phone number, the order will be canceled after 5 business days.
4. If the order is not paid by the Buyer, the order is automatically canceled after 10 days.
§ 15
If the Seller is unable to provide the service because the subject matter of the service is unavailable, he shall immediately, but not later than 14 days from the date of conclusion of the agreement, notify the Buyer and return the entire amount received from him.
Payment and delivery methods
§ 16
Payment methods available in the online store:
1) payment by traditional transfer to the Seller’s bank account, and the order will be processed after the funds are received to the next bank account of the Seller: 27 1240 2034 1111 0011 3052 4987;
2) BLIK through the Autopay website.
§ 17
The buyer has the right to choose the form of payment and delivery of the goods. The buyer chooses a payment method in the order form.
§ 18
1. The goods are delivered to the Buyer for a fee worldwide. The amount of the commission depends on the delivery method chosen by the Buyer.
2. The ordered goods are delivered to the address specified in the order form.
3. The cost of delivery is borne by the Buyer and is provided when placing the order.
4. The buyer is informed about the status of the order by e-mail.
5. Upon receipt of the goods, ownership of the goods and all risks associated with the possession and use of the goods shall be transferred to the Buyer, including the risk of loss, destruction or damage to the goods.
6. Upon receipt of the goods, the Buyer shall check whether the goods have been damaged during transportation and whether they correspond to the order. If the parcel is damaged during delivery, the Buyer has the right to draw up a damage report in the presence of the courier and refuse to accept the parcel.
Withdrawal from the contract, return and exchange
§ 19
Based on Article 27 of the Law of 30.05.2015. “The Consumer Buyer who has entered into a distance agreement may withdraw from it without giving a reason and without incurring costs (the Consumer Buyer shall bear only the direct costs of returning the goods) by submitting a corresponding application to the Seller within 14 (fourteen) days from the date of delivery of the subject matter of the agreement (ordered goods). Before the expiration of the specified period, it is necessary to send a request for the return of the goods by e-mail to the address: infosvyatna@gmail.com and send the returned goods to the Seller’s address (01-373 Poland Warsaw Jana Olbrachta 118 B / 34) in the condition in which the Buyer received the ordered goods, undamaged and without traces of use, together with the proof of purchase. The Buyer shall bear the cost of returning the goods. Shipments without return shipping costs covered by the Seller are not accepted.
§ 20
The buyer, who is a consumer, is responsible for any decrease in the value of the goods as a result of their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
§ 21
The cost of the purchased goods will be refunded to the Customer within 14 days after receiving the return of the purchased goods using the same payment method used by the Buyer, unless the Buyer, who is a consumer, has expressly agreed to another method of return, which does not involve any costs for him/her.
§ 22
In case of withdrawal from the Agreement, the Agreement shall be deemed not concluded.
Complaints
§ 23
The conditions for filing complaints are regulated by the Civil Code (i.e., Journal of Laws of 2020, item 1740) and the Consumer Rights Act (i.e., Journal of Laws of 2020, item 287).
§ 24
The Seller shall be liable under the warranty if a physical defect is detected before the expiration of two years from the date of delivery of the goods to the Buyer, who is a consumer, provided that the Online Store is notified of the defect within 2 months after the defect is determined, the Goods do not comply with the contract.
§ 25
The Buyer-Consumer’s claim for the elimination of a defect or replacement of the sold goods with defect-free ones shall be settled one year after the defect is discovered. However, the limitation period may not expire earlier than two years from the date of delivery of the goods to the Buyer.
§ 26
When filing a complaint, you must provide the Seller with the product you are complaining about, along with proof of purchase and a description of the complaint.
§ 27
Complaints are reviewed within 14 days from the date of receipt of the shipment. If the complaint is accepted, the Goods will be repaired or replaced with another one, and if this is no longer possible (for example, due to exhaustion of stocks), the Buyer has the right to demand a corresponding reduction in the price of the purchased goods or to withdraw from the contract.
§ 28
Complaints should be sent to the following e-mail address: infosvyatna@gmail.com, and the advertised product should be sent to: 01-373 Poland Warsaw Jana Olbrachta 118 B / 34.
§ 29
The Seller will respond to the Buyer’s request immediately, no later than within 14 days.
§ 30
The costs incurred by the Buyer when returning the disputed Goods shall be refunded immediately after the complaint is considered.
Protection of personal data
§ 31
1. By placing an order in the online store www.svyatna.com, the Buyer agrees to the processing of his personal data for the purpose of fulfilling the purchase and sale agreement. The provision of personal data by the Buyer to the extent necessary for the execution of the purchase and sale agreement and its proper documentation is mandatory, and the rest depends on the Buyer’s consent to the provision of such data.
2. The personal data provided by the Buyer is the minimum necessary for the proper performance of the contract by the Seller and is used solely for the purpose of fulfilling the contract and informing about new products, services and promotions offered by the Online Store (if the Buyer has agreed to this).
3. The Buyer’s personal data is protected in accordance with the Act of August 29, 1997 on the protection of personal data (consolidated text: Journal of Laws of 2019, item 1781) in a manner that excludes access to them by third parties. More information can be found on the Seller’s website – Privacy Policy.
4. The administrator of personal data of the online store www.svyatna.com is the Seller. This data will not be disclosed to third parties, unless there is an obligation to disclose it in accordance with generally applicable provisions of law, a court decision, or a decision of an administrative or law enforcement agency. The Buyer has the right to access, correct, and delete their personal data at any time.
Final provisions
§ 32
Information about the Goods presented on the website of the Online Store, including their description and prices, is an invitation to enter into a contract as defined in Article 71 of the Civil Code.
§ 33
In matters not regulated by these Regulations, the generally applicable provisions of Polish law shall apply, in particular the Civil Code (consolidated text: Journal of Laws of 2020, item 1740) and the Consumer Rights Act (consolidated text: Journal of Laws of 2020, item 287).
§ 34
Disputes arising between the Seller and the Consumer Buyer shall be resolved by the court at the location of the defendant or the court at the place of performance of the contract.
§ 35
All rights to the Online Store, including property copyrights, intellectual property rights to its name, its Internet domain, the store’s website, as well as to the patterns, shapes, logos posted on the Online Store website (except for logos and photographs presented on the website, the copyrights to which belong to third parties) belong to the Seller, and they may be used only in the prescribed manner and in accordance with the Regulations and with the consent of the Seller.
§ 36
The Seller shall not be responsible for blocking the sending of messages to the e-mail address provided by the Buyer by the administrators of the mail server, as well as for deleting and blocking e-mails by the software installed on the Buyer’s computer.
§ 37
The Regulations of the Online Store do not exclude or limit any rights of the Buyer, who is a consumer, which are granted to him in accordance with the mandatory provisions of the law.
§ 38
The Regulation will come into force on August 5, 2024.